Welcome to Cozy Camp Time Shop’s FAQ page! We’re here to help make your outdoor adventures as smooth and enjoyable as possible. Below you’ll find answers to our most commonly asked questions about our products, ordering, delivery, and more. Happy camping!

Products & Sizing

What size tent should I choose for my family?
Our tents are categorized by the number of people they can accommodate (2-3 person, 4 person, 6 person, 8-9 person, and 10+ person). We recommend choosing a tent size that gives everyone a little extra space for comfort and gear storage. For example, a family of four might be more comfortable in a 6-person tent.
How do I choose the right sleeping bag temperature rating?
Our sleeping bags are rated for specific temperature ranges: 24°F and below (for cold weather), 25-39°F (for cool weather), 40-49°F (for mild weather), and 50°F and up (for warm weather). Consider the typical nighttime temperatures where you’ll be camping and choose a bag rated for slightly lower temperatures than you expect for maximum comfort.
Do you offer big and tall camping chairs?
Yes! We understand that comfort is key for all campers. Our “Big & Tall” category features camp chairs designed with extra space and support for larger individuals, ensuring everyone can relax comfortably around the campfire.

Ordering & Account

How do I place an order?
Simply browse our collection, add your desired items to your cart, and proceed to checkout. You’ll be prompted to enter your shipping information and payment details to complete your purchase. No account is required, but creating one can make future orders faster!
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear to you ASAP! If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to help if your order hasn’t yet entered the processing stage.

Shipping & Delivery

Where do you ship?
We ship globally to bring the joy of camping to enthusiasts everywhere! However, we are unable to ship to a few remote areas, primarily in Asia and other isolated regions. Please check our shipping information page for specific details.
What are my shipping options and costs?
We offer two convenient options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Arrives in 10-15 days after shipment. Perfect for planning ahead!
– Free Shipping: Available for orders over $50, shipped via EMS. Arrives in 15-25 days after shipment. A great economical choice (not available for some remote areas).
How long will it take to receive my order?
After you place your order, please allow 1-2 business days for us to process and pack it with care. Then, add the transit time for your chosen shipping method (10-15 days for Standard, 15-25 days for Free Shipping). Most customers worldwide receive their orders within these timeframes, though delivery may vary slightly based on location and customs processes.
I need my gear soon for a trip. Which shipping should I choose?
For time-sensitive trips, we highly recommend selecting our Standard Shipping option via DHL or FedEx for faster delivery (10-15 days after shipment).
Do you provide tracking information?
Yes! Once your order ships, you will receive a confirmation email with tracking information so you can follow your gear’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We stand by our products! If you are not completely satisfied, you may initiate a return within 15 days of receiving your item(s). Items must be unused and in their original packaging. Please contact our friendly support team at [email protected] to start the process.
How do I start a return or exchange?
Just reach out to us at [email protected] within 15 days of receipt. Our support team will guide you through the simple steps and provide you with a return authorization and instructions.
Who pays for return shipping?
For returns due to our error or defective items, we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping fees.
How long does it take to process a refund?
Once we receive your returned item and inspect it, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method’s processing times.

Contact & Support

How can I contact customer service?
Our friendly customer support team is always happy to help! You can reach us via email at [email protected]. We strive to respond to all inquiries within 24-48 business hours.
What are your business hours?
Our team is based in Fayetteville, Arkansas, USA, and operates during standard business hours (CST). However, you can email us at [email protected] anytime, and we’ll get back to you as soon as possible.

Can’t find the answer you’re looking for? Don’t hesitate to contact us directly! We’re here to ensure your Cozy Camp Time experience is fantastic from your first click to your thousandth starry night.

Happy Adventures,
The Cozy Camp Time Shop Team