Welcome, Outdoor Adventurer!

At Cozy Camp Time Shop, we’re committed to making your outdoor experiences as comfortable and enjoyable as possible. Just like we carefully plan our camping trips, we’ve put thoughtful consideration into our shipping and returns policies to ensure your experience with us is as smooth as a calm lake at dawn.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships.

Shipping Methods & Timeframes

Shipping Method Carrier Delivery Time Cost
Standard Shipping DHL or FedEx 10-15 business days after shipment $12.95
Free Shipping EMS 15-25 business days after shipment Free on orders over $50

International Customers: We ship worldwide, excluding certain remote areas in Asia and other isolated regions. Delivery times may vary based on customs processing in your country.

Returns & Exchanges Policy

Return Timeframe

We accept returns and exchanges within 15 days of you receiving your order. All items must be in original, unused condition with all tags attached and in their original packaging.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

  • BatteryGuard products (due to battery safety regulations)
  • Opened or used sleeping bags (especially our temperature-specific bags: 24°F And Below, 25-39°F, 40-49°F, and 50°F And Up)
  • Used camping furniture and seating (Camp Chairs, Camp Furniture, Camp Seating)
  • Opened or installed Beach Shades and Canopies & Shelters

Note: All returned items must be in their original condition, unused, and with all tags attached. We reserve the right to refuse returns that don’t meet these conditions.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer support team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the item you wish to return or exchange
  3. Our team will respond with a Return Merchandise Authorization (RMA) number and instructions
  4. Package the item securely with the RMA number clearly visible on the outside
  5. Ship the package to our address (shipping costs for returns are the customer’s responsibility)

Return Shipping Address

Please ship your return to:

Cozy Camp Time Shop
Returns Department
1823 North Munchkin Lane
Fayetteville, US 72704

International Returns: You are responsible for return shipping costs. Please mark the package as “Returned Goods” to avoid customs fees. We cannot refund original customs duties or import taxes.

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution
  • Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • We’ll process your exchange once we receive the original item
  • If the exchange item costs more, we’ll invoice you for the difference
  • If the exchange item costs less, we’ll refund the difference to your original payment method
  • We’ll ship the exchanged item using your preferred shipping method

Return Request Template

Use this template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Cozy Camp Time Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Product Name: [Product Name]

Reason for Return/Exchange: [Please briefly explain]

I have read and understand the Returns & Exchanges Policy.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Adventure Tip!

Before returning your item, double-check that it’s the right size and specification for your needs. Our customer service team is happy to answer any questions about our products to help ensure you get the perfect gear for your outdoor adventures!

If you have any questions about our returns process, don’t hesitate to reach out to our friendly customer support team at [email protected]. We’re here to help make your Cozy Camp Time experience as enjoyable as a perfect night under the stars!

Happy Adventures,
The Cozy Camp Time Shop Team